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UniDesk house rules

UniDesk is the system we use to log and progress incidents, more commonly known here as calls. This can be used by University and non-University members alike to submit their problems and then follow their progress. As each team member was using UniDesk slightly differently, it became clear that we needed some rules and guidelines…

29 November 2016Articles and resources Resource archive Support calls Team

Announcing the launch of T4v8

Soon, the digital communications team will launch a suite of webpages from the newest version of our content management system, T4. This is the beginning of the new digital style rolling out to all external facing content. In time, all content for people outside of the University will be located in T4v8, in the digital…

18 October 2016Articles and resources

Skype vs FaceTime vs Google Hangouts

In this digital age, we sometimes forget that we’re living in a sci-fi future where calling someone via videophone is now a normal everyday occurrence. Video calling services have been improving over the past decade and the rise of mobile devices and 3G / 4G internet connectivity has made them more accessible.

26 September 2016Articles and resources

What we learned about T4 programmable layouts

See our post on programmable layouts for a more technical look at programmable layouts, but stick around if you’d like more of a high-level overview of what these programmable layouts are, what they do and why we’re using them.

20 September 2016Articles and resources

Our team culture: Agile and fun

If you’ve read any of the posts on this blog, you might have guessed that the digital communications team is an Agile team. You’d be right. And being Agile means that we’re focused on collaborative, iterative development. But as a team, we’re more than this. We also pride ourselves for having a laugh (sometimes at ourselves) and…

16 September 2016Articles and resources Team

An agile approach to social media

The world of social media moves at an incredibly fast pace, where often change is the only certainty. This can be challenging in terms of strategy because an element of reactivity is required to accommodate this rapid change. Can taking an agile approach to social media help to overcome the challenge of uncertainty? Are the…

18 August 2016Articles and resources Social Media

How to run an Instagram takeover

An Instagram takeover is when a special guest is invited to temporarily take control of a brand or organisation’s Instagram account, often providing a glimpse into their lives or a behind-the-scenes look at a certain event. In the context of Higher Education, St Lawrence University runs a community Instagram account that features a different group…

2 August 2016Articles and resources Social Media

Resources for web writers

When writing for the web, you have to keep a lot in mind: format, accessibility, devices, audience, house style and more. Luckily, there are plenty of useful tools out there to help you make your writing as user-friendly as possible.

4 July 2016Articles and resources

Lost in translation: Duncan Stephen on why emoji can be confusing

Lost in translation: Duncan Stephen on why emoji can be confusing Former web editor here, Duncan Stephen, recently wrote a fascinating article on his blog about the miscommunication that can happen when sending emoji messages from one phone to another. It appears that not every phone manufacturer reads the emoji specifications as closely as they should.…

26 May 2016Articles and resources

Versioning—a brilliant, daily newsletter about the web

Versioning—a brilliant, daily newsletter about the web One resource that I’ve been enjoying over the last few months is Versioning from Sitepoint. which describes itself as a “a social news site for kind web folk”. At the heart of it, Versioning is a daily, curated newsletter packed with the latest news about all things web development and more.…

6 December 2015Articles and resources