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Top task performance indicators

This is a follow-up to a previous post I wrote on “Identifying your website’s Top Tasks” following a seminar I attended hosted by User Experience expert, author, and speaker Gerry McGovern. This post will illustrate the methods to identify customer success rates through testing.

20 September 2017Digital transformation

Identifying your website’s Top Tasks

At the beginning of the month I attended a seminar hosted by User Experience expert, author, and speaker Gerry McGovern on measuring the customer experience with Top Task management for websites.

30 May 2017Digital transformation

What our version numbers mean

By the end of March we will have reached a milestone: version 1.0.0 of the digital pattern library. As I write this, we are currently on version 0.22.0. But what exactly do those version numbers mean? Semantic versioning Tracking changes in something like the digital pattern library is important. It helps people know what version…

17 March 2017Digital transformation

Parents/guardians of new students survey – the results

Following on from the launch of our new taught postgraduate course pages, and as the next stage of our digital prospectus project, the digital communications team have been developing new undergraduate (UG) course pages to improve the way that UG courses are advertised on the University of St Andrews’ website. The first stage was comprehensive…

10 November 2016Digital transformation

Prospective undergraduate student survey – the results

As I wrote in a previous blog post, we’ve recently been undertaking some work with a view to redesigning the way undergraduate courses are advertised on the University of St Andrews’ website. Undergraduate course pages are currently housed in the course search portal. Our aim is to develop a more user-friendly process where courses are…

16 October 2016Digital transformation

Central data – why it’s important

One of our 10 design principles is ‘data-driven’, which means that we use data to establish user needs, but it can also mean that wherever possible we want to use data held in central databases to populate our web pages with content. At the moment, we only have a few examples on the University website where…

14 September 2016Digital transformation

MySaint, the new University portal

This is a guest post from Victoria Davidson-Mayhew who has been working on the Senate Efficiency Review portal project. To find out more, please visit the SER blog. What is happening? MySaint, the new University portal, is set to launch on Monday 12 September 2016. Entered via single sign-on, MySaint will work as a central hub…

6 September 2016Digital transformation

Our news templates and content types

One of the key functions of the University of St Andrews’ website is to promote the research findings, teaching excellence and current initiatives of the University. We have a variety of stakeholders that we want to communicate this news to, including: students (past, present and future), staff, colleagues at other institutions, journalists and the general…

5 July 2016Digital transformation

Graduation 2016: what the data tells us

Graduation 2016 marked the second year of the new version of the graduation webpages. Last September, Carley Hollis wrote about the impact of the newly designed webpages compared with the ‘old’ design in 2014. Now, after another year with the new pages, we thought we’d look at how they’ve faired and how external user behaviour has changed…

1 July 2016Digital transformation

Do you really need an app for that?

This blog post will be referencing statements from Rob Borley‘s talk at IWMW 2012 on the requirement for mobile apps and reflecting upon them with trends from 2016. It’s a known fact that as of last year, handheld devices are now the most popular way to browse the web. In response to this, many organisations…

29 June 2016Digital transformation