Working with digicomms: a case study

When it comes to the digital prospectus, the proofing process is fairly simple for most Schools and Departments: digital communications sends an email containing webpage content in a standardised template; the School then edits the content and emails it back …

Thursday 13 July 2017 | Team


New team member

Hello, it is nice to meet you! My name is John and I am the newest member of the digital communication team. I joined the team on Monday 5 June as the new social media and web content editor. I …

Monday 12 June 2017 | Team


Calling all social media content experts!

Do you know the difference between Klout and clout? Full of ideas on how to measure the ROI of YouTube? Whether you’re weaving tall tales on Instagram Stories, cracking jokes on Snapchat or living it up on Facebook Live, the …

Wednesday 8 March 2017 | Team


I’m leaving, but not quite yet

For those of you who don’t yet know, I’m sad to announce that I’m leaving the Digital communications team. This was not an easy decision to make, and one dictated by force of circumstance – I’ve moved to live in the …

Monday 16 January 2017 | Team


Collaborative working

Working collaboratively often yields far better results, and digicomms is now pushing to be able to work on more tasks together.

Monday 12 December 2016 | Team


UniDesk house rules

UniDesk is the system we use to log and progress incidents, more commonly known here as calls. This can be used by University and non-University members alike to submit their problems and then follow their progress. As each team member …

Tuesday 29 November 2016 | Articles and resources


Support call audit 2016

Earlier this year my colleague Peter and I audited the support calls our team received in the first six months of 2015. We wanted to see if there were any particular areas where issues were reoccurring, using the results to …

Friday 30 September 2016 | Support calls


Our team culture: Agile and fun

If you’ve read any of the posts on this blog, you might have guessed that the digital communications team is an Agile team. You’d be right. And being Agile means that we’re focused on collaborative, iterative development. But as a team, we’re …

Friday 16 September 2016 | Articles and resources


The digicomms blog: our most compelling content

The digicomms blog – what you’re reading right now – has been active since 2013. Since then, the team has published over 250 articles which have amassed around 14,000 views. Recently I compiled a short report detailing some key stats and …

Monday 20 June 2016 | Team


Audit of support calls

Earlier this month my colleague Duncan and I conducted an extensive audit of our support calls from January to July 2015. Over these six months there was exactly 600 support calls, which we split up into three main categories: advice, fix and …

Monday 14 March 2016 | Support calls