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Posts about the digital communications team processes.

Calling all web developers!

The digital communications team is seeking an experienced Web Developer to maintain and support web services notably where changes need to be made to coding and other infrastructure elements. Already convinced? Apply for this position online today! Closing date is Monday 27 November 2017.

14 November 2017Team

Interning with digital communications

Four weeks ago, the digital communications team gained an extra temporary team member. Nope, not talking about Gunner, the dog Carley sometimes brings in. Unfortunately for them, they were stuck with me, Nick Simon, a third-year geography student.

3 August 2017Team

I’ve set out on a new adventure

As I write this, I’ve been working remotely for the digital communications team for a little over a month now and will formally leave at the end of July. The reason being that my wife needed to move to Philadelphia for the next year to do research in the archives there—and I quite like her,…

30 July 2017Team

Working with digicomms: a case study

When it comes to the digital prospectus, the proofing process is fairly simple for most Schools and Departments: digital communications sends an email containing webpage content in a standardised template; the School then edits the content and emails it back to us.

13 July 2017Team

New team member

Hello, it is nice to meet you! My name is John and I am the newest member of the digital communication team. I joined the team on Monday 5 June as the new social media and web content editor. I might be new to the University of St Andrews, but I am already familiar with…

12 June 2017Team

Calling all social media content experts!

Do you know the difference between Klout and clout? Full of ideas on how to measure the ROI of YouTube? Whether you’re weaving tall tales on Instagram Stories, cracking jokes on Snapchat or living it up on Facebook Live, the digital communications team wants to hear from you! What do we want? A social media…

8 March 2017Team

I’m leaving, but not quite yet

For those of you who don’t yet know, I’m sad to announce that I’m leaving the Digital communications team. This was not an easy decision to make, and one dictated by force of circumstance – I’ve moved to live in the French Alps. Up until Christmas I am working remotely, and still contactable by my University…

16 January 2017Team

Collaborative working

Working collaboratively often yields far better results, and digicomms is now pushing to be able to work on more tasks together.

12 December 2016Team

UniDesk house rules

UniDesk is the system we use to log and progress incidents, more commonly known here as calls. This can be used by University and non-University members alike to submit their problems and then follow their progress. As each team member was using UniDesk slightly differently, it became clear that we needed some rules and guidelines…

29 November 2016Articles and resources Resource archive Support calls Team

Support call audit 2016

Earlier this year my colleague Peter and I audited the support calls our team received in the first six months of 2015. We wanted to see if there were any particular areas where issues were reoccurring, using the results to help us work proactively to reduce those issues. Over those six months we received around…

30 September 2016Support calls