The digicomms blog: our most compelling content

The digicomms blog – what you’re reading right now – has been active since 2013. Since then, the team has published over 250 articles which have amassed around 14,000 views. Recently I compiled a short report detailing some key stats and …

Monday 20 June 2016 | Team


Audit of support calls

Earlier this month my colleague Duncan and I conducted an extensive audit of our support calls from January to July 2015. Over these six months there was exactly 600 support calls, which we split up into three main categories: advice, fix and …

Monday 14 March 2016 | Support calls


The responsibilities of the digital communications team

The responsibilities of the digital communications team have changed a lot in the last two years; a result of the combination of the original digital communications team and the web team, the addition of new team members and the advent of the …

Saturday 12 March 2016 | Team


Introduction

The digital communications team has a new member, and we’d like to take this opportunity to introduce Maria Drummond. Maria has joined digital communications as a digital data and content editor. From Newcastle originally, Maria has lived in Dundee for …

Friday 11 March 2016 | Team


Digital communications team annual report

2015 was a very eventful year for the digital communications team. Here are some of our highlights. Digital transformation In February, Paul Boag visited St Andrews to give a lecture on digital change. We then worked with Paul in March …

Monday 29 February 2016 | Team


Fixing broken links using Siteimprove

We’ve all encountered the frustration of clicking on a link and instead of the expected content, ‘404 not found’ appears. Broken links are an unavoidable part of today’s internet as websites change their infrastructure and old pages get replaced. This …

Monday 21 December 2015 | Support calls


T4 training

This post will explain the training process that is undertaken when trying to access our most prized possession, TerminalFour (T4) Site Manager. This is the content management system that sits behind our University website. In T4 there are various user …

Friday 27 November 2015 | Team


User experience feedback

Here at the Digital Communications team we believe in taking a user-centred approach to our work, and we’ve written a lot about this. We endeavour to put the user at the centre of our decision making process with a focus …

Saturday 21 November 2015 | Team


Google Forms

Google Forms is a useful tool when trying to gather and analyse any type of response data. In this post, you will learn what Google Forms is as well as how to create, distribute, and collect data from your very …

Thursday 19 November 2015 | Team


Introductions

The Digital Communications team is growing and we would like to take this opportunity to introduce our four newest recruits. We’re pleased to have Duncan Sanderson joining our team as a web developer, mainly working on web support. Duncan has spent …

Tuesday 10 November 2015 | Team