The BBC’s accessibility case study

Accessibility originates with UX: A BBC iPlayer case study This is an interesting case study in the challenges of creating an accessible design for the BBC iPlayer. It may not seem immediately obvious, but visual design can have a massive …

Thursday 2 April 2015 | Usability


Webpages are becoming increasingly bloated

Average page weight increases 15% in 2014 Perhaps it should be the web industry’s new year’s resolution to lose weight in 2015, because the size of webpages has been increasing at an alarming rate in recent times. Having gone up …

Friday 16 January 2015 | Usability


Avoiding bias in usability testing

Collaborative user testing: less bias, better research This great article outlines some of the dangers of conducting usability testing on your own product. When we are too close to our own work, it can be difficult to fairly evaluate it. …

Wednesday 14 January 2015 | Usability


Declining importance of the homepage

The continued decline of the homepage While organisations (including ours) continue to focus on the homepage, Gerry McGovern provides the reminder that the true value of the website comes from other pages. Google is your new homepage. Every page you …

Tuesday 16 December 2014 | Usability


The effect of page load times

The real cost of slow time vs downtime The effect of page load times is becoming more of a talking point again. The effect of a slow-loading webpage is more than you may think. For instance, a one second delay …

Saturday 6 December 2014 | Usability


Assumptions about mobile users

UX myth: Mobile users are distracted The rise of mobile has also given rise to myths about how people use it. The idea that mobile users are more distracted than users of any other devices does not hold water. For …

Monday 10 November 2014 | Usability


Bugs and user experience

Fixing bugs — the next ‘big thing’ in e-commerce? I was surprised by some of the findings in this report from the Baymard Institute about bugs in e-commerce systems. We all know how damaging a buggy system can be. But …

Friday 7 November 2014 | Usability


Creating great microcopy

Interface writing: Code for humans Microcopy, or interface writing as Nicole Fenton calls it, is the small bits of text that make a user interface – the text used in buttons, notifications, links and so on. This is often neglected …

Thursday 6 November 2014 | Usability


Why don’t we focus more on accessibility?

3% of users browse with IE9 and 14% of users have a disability. Why do we only cater for the former? Fiona Taylor Gorringe outlines some statistics on web usage, and how sometimes developers have skewed priorities when it comes …

Wednesday 10 September 2014 | Usability


Why simplicity improves the user experience for all

The myth of the sophisticated user Our goal as designers is to make things as easy as possible for the user. When we set out to simplify content and convert jargon terms into plain English, we are sometimes told that …

Tuesday 9 September 2014 | Usability