Instructional web content: the good and the bad
Instructional web content plays a vital role in guiding users to successfully complete tasks. However, not all instructional content is equal.
Search by tag: information architecture
Designing an information architecture
In our minds, there are three stages to creating a new website; establishing the site structure, designing how the site will work and its ‘look and feel’ and creating the content to sit on each page. Whilst these three…
Beginning the migration to T4v8
We are now able to upgrade our website content management system, TerminalFour, to the latest version, T4v8. In a previous post, we explained how we planned to move to T4v8, and now that the plan is in action, here is…
Why is the user important?
As we may have mentioned a few times already, the digital communications team is committed to a user centred approach to our work: whether that be research, design, content or build. We have placed users at the heart…
Why audience-based navigation does not necessarily work
‘Hey, you there’: the trouble with audience-based navigation Gov.uk shared something very interesting about their experience with audience-based labels in their webpages. They found that people do not always identify…
Making distinctions clear, infinite scrolling, and stock photos
Explicitly state the difference between options Jakob Nielsen’s latest article is highly relevant to us, as it looks specifically at information architecture decisions made by university admissions departments. This…
Improving navigation on the University website
We are currently working on a project that will provide a subtle but significant improvement in the navigation of the internal University websites (for current staff, students and postgraduates). What we have just now…