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Online search usability testing findings

Over the summer, usability testing was conducted on the University’s search tool. The main purpose of the test was to set a benchmark and find out how users interacted with the current search system, which will shortly be replaced. This post provides a summary of the test and an overview of the users’ experiences.

29 November 2018Usability

News and media centre website

The new website for news and media was launched on 7 June 2018. The new website provides a number of enhancements over the old site. For example: news can be categorised and tagged so it’s easier to find news can be shared on social media users can make comments on news news can be viewed…

21 August 2018External website redevelopments

Study at St Andrews: usability results

As part of the external website project, we are reconfiguring the current Study at St Andrews section to improve the prospective student’s experience. Digicomms recently conducted testing specifically to determine the usability of the title for the ‘Study at St Andrews’ section of the University’s website. For this, the following three titles were tested: Study…

19 December 2017Usability

Top task performance indicators

This is a follow-up to a previous post I wrote on “Identifying your website’s Top Tasks” following a seminar I attended hosted by User Experience expert, author, and speaker Gerry McGovern. This post will illustrate the methods to identify customer success rates through testing.

20 September 2017Digital transformation

Usability testing around the University

The digital communications team has been conducting usability testing since 2015. Usability testing allows us to evaluate the design of a webpage, or more specifically, a particular process such as signing up for a visiting day. Digicomms is keen for other units and departments within the University to consider conducting usability testing on their webpages.…

14 September 2017Usability

Prospective student information: usability testing and results

As part of the external website project we are retiring the Study at St Andrews section of the website and moving its content into either Subjects or Prospective students. Certain information will now live under Subjects, including: Study options Entry requirements Non-degree courses Last week we conducted a control usability test which asked users to…

16 June 2017Usability

Results from mobile usability testing

Last week I conducted some guerrilla usability testing on a mobile device in the University’s Library. The main purpose of the test was to find out whether the new digital prospectus pages can be used on mobile devices. This post provides an overview of the users’ experiences and what digicomms needs to do next with…

3 April 2017Usability

Usability testing of the undergraduate pages: the results

Usability testing is a method used to evaluate a product as it is developed by testing it on others. It has been used by the digital communications team in the past to gain insightful data about user experience. With the imminent launch of the new undergraduate and subject pages, conducting some usability testing allows us to…

16 February 2017Usability

How to conduct usability testing

If you’re new to usability testing, you may find my post What is usability testing and why do we do it, useful before diving into the ‘how-to’. While that post looked at the what and why, this post will look at the how, and will focus on the five planning and testing stages of usability…

24 October 2016Guides

Agile usability testing at IWMW 2016

‘Understanding Users; Managing Change; Delivering Services’ was the theme of IWMW 2016 (the Institutional Web Management Workshop) – and agile usability testing seemed to convey this message perfectly.

7 August 2016IWMW