Top task performance indicators

This is a follow-up to a previous post I wrote on “Identifying your website’s Top Tasks” following a seminar I attended hosted by User Experience expert, author, and speaker Gerry McGovern. This post will illustrate the methods to identify customer …

Wednesday 20 September 2017 | Digital transformation


Usability testing around the University

The digital communications team has been conducting usability testing since 2015. Usability testing allows us to evaluate the design of a webpage, or more specifically, a particular process such as signing up for a visiting day. Digicomms is keen for …

Thursday 14 September 2017 | Usability


Launching the new site structure

On Thursday 6 July, the digital communications team will be changing the structure of the University’s website. All academic information that currently resides under Study at St Andrews will be moved from there into the Subjects section. The digital communications team …

Thursday 29 June 2017 | External website redevelopments


Identifying your website’s Top Tasks

At the beginning of the month I attended a seminar hosted by User Experience expert, author, and speaker Gerry McGovern on measuring the customer experience with Top Task management for websites.

Tuesday 30 May 2017 | Digital transformation


TweetDeck for Windows is dead—what it taught me about the importance of data and user experience

As I write this, last week Twitter pulled the plug on TweetDeck for Windows, forcing PC users into their browsers to use the web version instead. For at least the last six years I’ve been a vocal advocate of choosing web apps over …

Wednesday 11 May 2016 | Usability


The digital pattern library is platform agnostic

At the University of St Andrews we have a digital framework called the digital pattern library (DPL), which is used to make the University digital presence consistent across the website. We primarily build in TerminalFour Site Manager but it’s not the …

Monday 25 April 2016 | Design


User experience feedback

Here at the Digital Communications team we believe in taking a user-centred approach to our work, and we’ve written a lot about this. We endeavour to put the user at the centre of our decision making process with a focus …

Saturday 21 November 2015 | Team


Ethical social research online

The trust engineers I enjoyed this recent episode of Radiolab, which looked how the internet has given social scientists an unprecedented ability to conduct social experiments, which then helps us improve our designs, in an ethical manner… or does it? …

Wednesday 8 April 2015 | Usability


Why is the user important?

As we may have mentioned a few times already, the digital communications team is committed to a user centred approach to our work: whether that be research, design, content or build. We have placed users at the heart of the …

Wednesday 25 March 2015 | Digital transformation


Hamburger menus perform poorly

Why we banished the hamburger menu from our iPhone app The hamburger menu is one of the oldest icons in the history of graphical user interfaces. It was included in the Xerox Star, one of the first ever graphical user …

Wednesday 18 February 2015 | Design