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Student portal design sprint findings

As part of the Technology Enhanced Learning (TEL) project, the digital communications team hosted a design sprint with students to help redesign certain elements of the student portal. Currently, students access teaching and learning information across a variety of platforms including MySaint, ‘MMS’ (Module Management System) and Moodle. The TEL project seeks to unify the…

25 March 2019Design

360 degree photospheres

We have recently launched refreshed webpages regarding accommodation at the University. An important element we really wanted to communicate with people looking to stay in St Andrews was what the University’s accommodation actually looks like. It would have been a quick and easy solution to take some high quality photographs of the rooms and campuses…

16 January 2018Design

Top task performance indicators

This is a follow-up to a previous post I wrote on “Identifying your website’s Top Tasks” following a seminar I attended hosted by User Experience expert, author, and speaker Gerry McGovern. This post will illustrate the methods to identify customer success rates through testing.

20 September 2017Digital transformation

Where and when should you use a hero banner?

Hero banners are great. They are perfect for conveying the mission statement of your website through strong visuals and a large tagline. They’re almost like billboards in the digital era, but they are one step better as they also have a call-to-action button that will complete the task you are probably on the website to…

14 June 2017Design

Identifying your website’s Top Tasks

At the beginning of the month I attended a seminar hosted by User Experience expert, author, and speaker Gerry McGovern on measuring the customer experience with Top Task management for websites.

30 May 2017Digital transformation

The digital pattern library is platform agnostic

At the University of St Andrews we have a digital framework called the digital pattern library (DPL), which is used to make the University digital presence consistent across the website. We primarily build in TerminalFour Site Manager but it’s not the only platform we build websites for and we aren’t the only ones making digital products…

25 April 2016Design

Flaws in UX design standards: Gesture based navigation

When Apple introduced the iPhone in 2007, multi-touch technology got mainstream attention and users learned that they could not only point and tap on the interface but also zoom, pinch and swipe it. Gestures became popular among designers and there were many apps that were designed around experimenting with gesture controls.

2 February 2016Design

Flaws in UX design standards: Empty states

An empty state is something that is easily overlooked by inexperienced designers, however, they can be an important factor when it comes to an app’s overall user experience. Sometimes designers see error messages and empty states as blank canvases where there’s a good opportunity to do something creative. But that design phrase that is as…

27 January 2016Design

The BBC’s accessibility case study

Accessibility originates with UX: A BBC iPlayer case study This is an interesting case study in the challenges of creating an accessible design for the BBC iPlayer. It may not seem immediately obvious, but visual design can have a massive impact on users who cannot see the page. I often find that mobile applications and…

2 April 2015Usability