Info pages: publishing data about user needs and metrics Gov.uk now publishes data about the usage of almost every page on their website. These pages include stats on pageviews and search terms used. But they also show…
Customer-centric and easy-to-use is the new business model (The Alibaba story) In the wake of Alibaba going public, Gerry McGovern has assessed the company’s success. Putting the customer’s needs ahead of the…
Steve Krug’s Rocket Surgery Made Easy shows a simple and efficient approach to usability testing that can provide deep insights on the University’s web pages.
The digicomms team has started a brand new venture – user testing! During Orientation Week, we asked students their thoughts on our most recent projects.
The way users move through the web is changing – are we keeping up?
“Developers have a greater impact on user experience than designers do”, Paul Boag claims in his Why performance is the best way to improve the user experience article, and that “non-visual elements on a webpage can…
This guidance is for web and digital professionals who want to make sure that their service is optimised for users who have anxiety or panic disorders.
This guidance is for web and digital professionals who want to make sure that their service is optimised for users who are deaf or hard of hearing.
In a fact sheet on vision impairment and blindness, the World Health Organization (WHO) estimates that approximately 1.3 billion people live with some form of vision impairment.
A screen reader is a software application that enables people with visual impairments to use a computer or mobile device. Users of screen readers can benefit from accessible web-based services. This guidance is for web…