We have been using software called cues.ai from a company called Twenty Thousand Leagues, since April this year. When students view a course page, the software prompts students with a question ‘are you interested in…
“Developers have a greater impact on user experience than designers do”, Paul Boag claims in his Why performance is the best way to improve the user experience article, and that “non-visual elements on a webpage can…
Content creators often get stuck thinking too much about what the organisation wants to say rather than what their users want to know.
I recently read Paul Boag’s blog post on ‘Content Management: How to effectively overcome legacy content’. In this article, Paul focuses on the negative consequences of poor content management and how to find solutions…
Latest updates from the digital communications team and useful articles and resources relating to digital best practice for November 2020.
An accordion is a content block that can be expanded to reveal hidden information, usually to shorten the length of a page that contains large amounts of text. Accordion icons differ greatly across the web, either in…
Online forms can be complicated to complete. How can we make it easy for users to know which fields have to be filled in and which ones are optional? An article by the Nielsen Norman Group recommends that all fields…
App onboarding is the process of getting users familiar with a new interface, by using dedicated flows and user interface elements that are not part of the regular app interface.
The importance of having the correct web page listed in the top few search results has long been known. However, in some cases only a single result gets the attention of users. This has an impact for the University…
Latest updates from the digital communications team and useful articles and resources relating to digital best practice for October 2020.