How to submit an idea
One of the updates that the digital communications team has been working on for the last year has been our processes for taking on new projects. Having spent a lot of time developing and documenting our engagement…
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The BBC’s accessibility case study
Accessibility originates with UX: A BBC iPlayer case study This is an interesting case study in the challenges of creating an accessible design for the BBC iPlayer. It may not seem immediately obvious, but visual…
Getting the content right for millennials
Millennials say the right content drives brand loyalty The headline sounds positive, but the context is that the wrong content drives young people away. This is a reminder of the challenges we face communicating with…
Why is the user important?
As we may have mentioned a few times already, the digital communications team is committed to a user centred approach to our work: whether that be research, design, content or build. We have placed users at the heart…
A reminder of the downsides of FAQs
FAQs are the dinosaurs of web navigation Gerry McGovern outlines some of the key problems with FAQ sections on websites, including the following: If information is frequently asked for, you really ought to focus on it…
How the web is used in China
On China’s bleeding edge: Web design trends 2015 We, along with our colleagues in Admissions and IT Services, have been doing a lot of thinking recently about how we can best reach users in China. Web culture in China…
How we manage support calls
All of our help and support requests are handled through a system called UniDesk, which logs information on who spoke to who and distributes email notifications to the relevant people. UniDesk calls these requests…
Continually improving our work habits with retrospectives
We've been running retrospectives at the end of each sprint for the last few months. This is how we do them and why they've been useful for improving how we work.
History of the homepage prototype project
The prototype homepage aimed at external audiences has been unveiled this week. It is the outcome of over a year of work. It has been an eventful year for the digital communications team. One year on from the launch of…
Hero banners: Why are they so attractive?
What is a hero banner? You see that big, wide section at the top of most modern websites? That section with the large catchy slogan and button that is effectively tempting you to click it? That section with the fresh,…