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Duncan Stephen

Turning a social media crisis into a win-win

Six things we can learn from the Greggs social media ‘crisis’ Last week Greggs and Google faced an embarrassing situation when Google’s algorithm displayed a spoof Greggs logo in its search engine results pages. The…

The web is for doing

Print is view, web is do Organisations can sometimes forget that users normally come to a website to do something. The temptation is sometimes to cover the website with glossy images or screeds of happy talk. But this…

How to get your Facebook content seen

5 data-driven ways to get your Facebook post seen by your audience Here are some interesting findings on how to drive engagement on Facebook. I am not sure if these are all desirable, particularly the statistic about…

Stop adding hay to the haystack

Facebook and fewer stories behind rise in web traffic, says Telegraph chief The Telegraph has recently seen an upswing in digital traffic. This is attributed to focusing more attention on how they use Facebook, and…

Taming an intranet

How to stop your WordPress intranet becoming an unmanageable mess Our web developer Sam Parsons brought our attention to this article about intranets. Although the article is primarily aimed at WordPress developers,…

Why we are now bridge builders

From intranet to net-work: the rise of the digital bridge builder Partly following on from developments at the University, and partly on discussions at IWMW, I have been thinking a lot recently about the siloed nature…

Gov.uk adopting open standards

Making things open, making things better The Government Digital Service has announced that in future all government documents will use open formats by default. All documents for viewing must be available in either…

Portals: learning lessons from Edinburgh

This is part of a series of reflections on this year’s Institutional Web Management Workshop. Read an introduction and the other posts. On the final day of IWMW there was an entertaining and useful talk about portals…

Don’t break the user experience

Breaking web design conventions = breaking the user experience The esteemed Nielsen Norman Group has turned its attention towards the controversial redesign of the Bucknell University website. The redesign is high in…