Reviews, lists, and responses to articles or resources we think are interesting or useful.
“Developers have a greater impact on user experience than designers do”, Paul Boag claims in his Why performance is the best way to improve the user experience article, and that “non-visual elements on a webpage can…
Content creators often get stuck thinking too much about what the organisation wants to say rather than what their users want to know.
I recently read Paul Boag’s blog post on ‘Content Management: How to effectively overcome legacy content’. In this article, Paul focuses on the negative consequences of poor content management and how to find solutions…
Online forms can be complicated to complete. How can we make it easy for users to know which fields have to be filled in and which ones are optional? An article by the Nielsen Norman Group recommends that all fields…
Latest updates from the digital communications team and useful articles and resources relating to digital best practice for October 2020.
How can web designers and developers encourage users to scroll? In 2018, the Nielsen Norman Group reported that 57% of user’s viewing time was spent above the fold (the first visible area of a webpage without…
The Nielsen Norman Group (NNG) recently published a compelling article on why PDFs should be avoided at all costs on the web: Avoid PDF for On-Screen Reading.
When a user engages with content on a web page, they are unlikely to spend time reading every word of text. They are more likely to scan the content for headings, keywords, images or videos which are of interest to…
Latest updates from the digital communications team and useful articles and resources relating to digital best practice for September 2020.
For latest support on how to add custom backgrounds to Microsoft Teams, see their official support page. Microsoft Teams will soon be rolling out a new feature that allows users to add custom backgrounds to their video…