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Own your bad news

What do you do when something goes wrong; when something goes wrong in an obvious and public way? Should you tell your users that you’re dealing with it, even if at that point you have no idea what’s causing the…

Isolation

"People can feel isolated, starved of inspiration, even when working alongside others, if the organization’s structure and environment make it hard to keep ideas flowing."—Andy Clarke

On your own in the office over the spring break?

The students have now gone on their spring vacation. Soon colleagues too will be slipping away for a break, leaving you alone in the office. If—like me—that’s going to leave you on your own at your web team HQ to look…

Leet service desk calls

This morning I logged into UniDesk, our IT Service Desk incident management system, and noticed that the calls assigned to me next to the calls assigned to the whole web team read: 1337. That’s so 1337! (Using…

Which browsers do you support?

I’m currently working on a document of guidelines for our web team and web developers. Something that I’ve been asked to include is to indicate which browsers we support. Digging around, for example, Yahoo! have their…

Vote for the UK Web Focus blog

Our friend Brian Kelly, the UK Web Focus for Higher Education institutions based at UKOLN (“a research organisation that aims to inform practice and influence policy in the areas of: digital libraries, information…