Users on the autistic spectrum can benefit from accessible web-based services. This guidance is for web and digital professionals who want to make sure that their service is accessible for users on the autistic spectrum.
The new alumni and donors website was launched in June 2017. The new site is a lot slicker and hopefully easier to use than the previous website. A number of blog posts have been written explaining how Google Tag…
Who are the millennials? Millennials, sometimes referred to as Generation Y, are those born between 1980 and 2000. Having come of age in a time of massive technological change and economic disruption, millennials are…
Here at the Digital Communications team we believe in taking a user-centred approach to our work, and we’ve written a lot about this. We endeavour to put the user at the centre of our decision making process with a…
As we may have mentioned a few times already, the digital communications team is committed to a user centred approach to our work: whether that be research, design, content or build. We have placed users at the heart…
The core model: Designing inside out for better results We have highlighted the story of the Norwegian Cancer Society before. After undergoing a big user-centred redesign, the organisation saw massive benefits for the…
The myth of the sophisticated user Our goal as designers is to make things as easy as possible for the user. When we set out to simplify content and convert jargon terms into plain English, we are sometimes told that…
Why are colleges flunking web strategy 101? I’ve talked to organizations that have spent 3-4 painful years developing a governance model that works. But it often ends up in a tangled Web of committees and steering…
How much information should you give customers online? I enjoyed this article about the radical idea of designing a website around the user’s needs. The example given is of a home swimming pool company looking for a…
There is no overarching theme to this week’s articles. Just three articles I think are worth sharing. Encouraging content collaboration through user stories Here is another usability approach similar to personas,…