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How to conduct usability testing

If you’re new to usability testing, you may find my post What is usability testing and why do we do it, useful before diving into the ‘how-to’. While that post looked at the what and why, this post will look at the…

Agile usability testing at IWMW 2016

‘Understanding Users; Managing Change; Delivering Services’ was the theme of IWMW 2016 (the Institutional Web Management Workshop) – and agile usability testing seemed to convey this message perfectly.

Results from usability testing of PGT pages

Usability testing is a technique used to evaluate a product as it is developed by testing it on others. It has been used by the digital communications team in the past to gain insightful qualitative data about user…

Flaws in UX design standards: Gesture based navigation

When Apple introduced the iPhone in 2007, multi-touch technology got mainstream attention and users learned that they could not only point and tap on the interface but also zoom, pinch and swipe it. Gestures became…

Why is the user important?

As we may have mentioned a few times already, the digital communications team is committed to a user centred approach to our work: whether that be research, design, content or build. We have placed users at the heart…

Accordions and tabs in forms

Form usability: The pitfalls of inline accordion and tab designs Accordions and tabs are common user interface elements, and we are making increasing use of accordions in the new pattern library. Research from the…

Assumptions about mobile users

UX myth: Mobile users are distracted The rise of mobile has also given rise to myths about how people use it. The idea that mobile users are more distracted than users of any other devices does not hold water. For this…

Creating great microcopy

Interface writing: Code for humans Microcopy, or interface writing as Nicole Fenton calls it, is the small bits of text that make a user interface – the text used in buttons, notifications, links and so on. This is…

Why simplicity improves the user experience for all

The myth of the sophisticated user Our goal as designers is to make things as easy as possible for the user. When we set out to simplify content and convert jargon terms into plain English, we are sometimes told that…