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Web team support calls from 2010-2011

(Click the graph to see a larger version.) This morning I’ve been gathering data for a meeting with have with the University Lean team tomorrow, including this graph of support calls (above). I thought I’d share…

Departmental restructure in progress

A lot of my job involves looking at websites and making suggestions on how better to structure them. There is a bigger restructure project happening at the moment, though, which has an impact on the Web team. The…

Web team drop-in clinic

This afternoon (12:00 – 14:00) the Web team ran our third monthly drop-in clinic. By popular demand here are some reflections on how it went. How it all began Every now and then I’ll be chatting with someone, usually…