Contacting the web team
To help us manage more effectively how we deal with support calls, we would like to encourage people to email support requests to email@example.com rather than directly to individual members of the web team. These calls can easily be assigned to any member of the web team using the IT Helpdesk call management system; direct emails cannot and run the risk of not being attended to at all if the recipient is on holiday.
We found that many people erroneously thought that firstname.lastname@example.org was the personal email address of the University Web Manager, Dr Stephen Evans. It’s not, so the webteam email address has been newly created to reflect the fact that these emails are sent to the whole team.