Contacting the web team

Duncan Stephen
Friday 5 November 2010

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To help us manage more effectively how we deal with support calls, we would like to encourage people to email support requests to [email protected] rather than directly to individual members of the web team. These calls can easily be assigned to any member of the web team using the IT Helpdesk call management system; direct emails cannot and run the risk of not being attended to at all if the recipient is on holiday.

We found that many people erroneously thought that [email protected] was the personal email address of the University Web Manager, Dr Stephen Evans. It’s not, so the webteam email address has been newly created to reflect the fact that these emails are sent to the whole team.

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