Support call best practice
Following best practice when sending emails to the IT Service Desk, helps all University support teams to efficiently process your request.
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UniDesk house rules
UniDesk is the system we use to log and progress incidents, more commonly known here as calls. This can be used by University and non-University members alike to submit their problems and then follow their progress. As…
Support for older versions of Internet Explorer ends on 12 January 2016
Support for older versions of Internet Explorer ends on 12 January 2016 Ah! Internet Explorer what a relationship we’ve had over the years, eh? Internet Exploder we often called you. The hours of frustration working…
Leet service desk calls
This morning I logged into UniDesk, our IT Service Desk incident management system, and noticed that the calls assigned to me next to the calls assigned to the whole web team read: 1337. That’s so 1337! (Using…
Job vacancy: web developer
The University is looking for an experienced web developer to join the web team. Grade: 5 Salary: £24, 766 — £29,541 per year Fixed term: 3 years Start: as soon as possible Closing date for applications: Friday 19 July…
Which browsers do you support?
I’m currently working on a document of guidelines for our web team and web developers. Something that I’ve been asked to include is to indicate which browsers we support. Digging around, for example, Yahoo! have their…
Web team support calls from 2010-2011
(Click the graph to see a larger version.) This morning I’ve been gathering data for a meeting with have with the University Lean team tomorrow, including this graph of support calls (above). I thought I’d share…
This week I are been mostly…
Above: Our current list of outstanding support calls. In the style of The Fast Show: this week I are been mostly… answering support calls. Many people suspect that the Web team summers are quiet affairs, with plenty of…
Contacting the web team
To help us manage more effectively how we deal with support calls, we would like to encourage people to email support requests to [email protected] rather than directly to individual members of the web team.…
Should we still be supporting Internet Explorer 6?
Every couple of months the same topic of conversation comes up in the Web team office: should we still be supporting Internet Explorer 6? The answer so far has always been a resigned yes, but that may not be the case…