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One of the biggest challenges we face is to ensure that our websites continue to work on all manner of devices. To meet this challenge, many web developers have adopted a mobile first design process. The core principle…

Don't make me think

Don’t make me think

‘Don’t make me think’ is a book by Steve Krug, first published in October 2000. It is one of the most popular introductions to user interface design, with 600,000 copies published in 20 different languages. Now, after…

Child choosing a drink

Six steps to overcome online indecision

How do we make it easier for users of the University website to find the right link, the right information they need? The current landing pages for current staff and current students provide a plethora of choices –…

Mouse pointer on green background

Clicks don’t really matter

Over the last few months I’ve received several requests to track the number of clicks it takes a user to complete a task to determine the “improved” usability of a website.

Findings from Funnelback search usability testing

Last November I wrote about the initial findings from the control usability test that was conducted on Google Search Appliance (GSA), the University’s search system at the time. The main outcomes from that test were…

The School of Chemistry homepage showing a man holding chemical equipment

New School websites usability findings

Two weeks ago I conducted usability testing on the design for the new School websites on behalf of the Business Transformation Board who are running the Academic School Websites project. This project seeks to update…

Online search usability testing findings

Over the summer, usability testing was conducted on the University’s search tool. The main purpose of the test was to set a benchmark and find out how users interacted with the current search system, which will shortly…

Study at St Andrews: usability results

As part of the external website project, we are reconfiguring the current Study at St Andrews section to improve the prospective student’s experience. Digicomms recently conducted testing specifically to determine the…