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Findings from Funnelback search usability testing

Last November I wrote about the initial findings from the control usability test that was conducted on Google Search Appliance (GSA), the University’s search system at the time. The main outcomes from that test were that University search results were inaccurate, there was a distrust of keymatch boxes and there was little interaction with search…

27 June 2019Usability

New School websites usability findings

Two weeks ago I conducted usability testing on the design for the new School websites on behalf of the Business Transformation Board who are running the Academic School Websites project. This project seeks to update and redesign the existing School websites using the digital pattern library (DPL). This post provides a summary of the test and…

23 May 2019Usability

Online search usability testing findings

Over the summer, usability testing was conducted on the University’s search tool. The main purpose of the test was to set a benchmark and find out how users interacted with the current search system, which will shortly be replaced. This post provides a summary of the test and an overview of the users’ experiences.

29 November 2018Usability

Study at St Andrews: usability results

As part of the external website project, we are reconfiguring the current Study at St Andrews section to improve the prospective student’s experience. Digicomms recently conducted testing specifically to determine the usability of the title for the ‘Study at St Andrews’ section of the University’s website. For this, the following three titles were tested: Study…

19 December 2017Usability

Understanding how users interact with the alumni and donors website

The new alumni and donors website was launched in June 2017. The new site is a lot slicker and hopefully easier to use than the previous website. A number of blog posts have been written explaining how Google Tag Manager (GTM) can be used to understand visitor behaviour better. For example, finding out whether users…

16 November 2017Usability

Usability testing around the University

The digital communications team has been conducting usability testing since 2015. Usability testing allows us to evaluate the design of a webpage, or more specifically, a particular process such as signing up for a visiting day. Digicomms is keen for other units and departments within the University to consider conducting usability testing on their webpages.…

14 September 2017Usability

Prospective student information: usability testing and results

As part of the external website project we are retiring the Study at St Andrews section of the website and moving its content into either Subjects or Prospective students. Certain information will now live under Subjects, including: Study options Entry requirements Non-degree courses Last week we conducted a control usability test which asked users to…

16 June 2017Usability

Results from mobile usability testing

Last week I conducted some guerrilla usability testing on a mobile device in the University’s Library. The main purpose of the test was to find out whether the new digital prospectus pages can be used on mobile devices. This post provides an overview of the users’ experiences and what digicomms needs to do next with…

3 April 2017Usability

Guerilla testing on mobile devices

A couple of weeks ago The University of Dundee’s external relations team released data from some guerrilla usability testing they had conducted during their freshers’ week. It was an incredible data sample, and fresh off the back of our most recent usability testing of the digital prospectus, it seemed like a good excuse as any…

28 February 2017Usability

Usability testing of the undergraduate pages: the results

Usability testing is a method used to evaluate a product as it is developed by testing it on others. It has been used by the digital communications team in the past to gain insightful data about user experience. With the imminent launch of the new undergraduate and subject pages, conducting some usability testing allows us to…

16 February 2017Usability