652 articles found

What we achieved in 2020

Digital communications team successes in 2020

2020 was certainly a year that will go down in the history books. As the world began to operate remotely, digital services became more required than ever. I think my colleagues will agree that when the first lockdown…

angry emoji graphic

Bad UX design fails

The internet is a wonderful place. It is a modern library of all knowledge, the epicentre of human creativity, and the source of horrible user interface patterns that create an infinite amount of frustration.

Magnifying glass

From strings to things

Website searches have the potential to be a much richer experience than just finding content that matches the search term (string). Google has been providing ‘rich snippets’ since 2009 to describe people, provide…

Heatmap showing scroll depth of a web page

How we are using Hotjar to improve our web pages

We have been actively using Hotjar for the past six months to record heatmap data and discover new insights into how our web pages are being used. This article explains how we are currently using the tool, what updates…

Laptop computer with University house style web page open

House style updates

We periodically review the University’s house style to make sure that it continues to meet user needs and best practice. Recently, we made a few changes to clarify some of the entries and to bring us more in line with…

T4 Dashboards - User Activity tab

A look at T4 Dashboards

TerminalFour have recently released the dashboard module to the latest version of T4v8. But what is it and what affect will it have on its users? Images were taken from Gillian McAuliffe’s presentation at the T4…

Inclusive design for social media

Inclusive design is not just for websites. Although not a requirement of WCAG 2.1 compliance standards, inclusive design must also be built into our social media channels. This allows everyone to have equal…

Numbered list

What makes for a good set of requirements?

It’s no secret that I love a good set of requirements. Working from a solid set of requirements makes my life so much easier. They give clarity over what is needed, formally setting the scope of the work, and provide a…