When a website only has one audience, it is easy to understand and cater for user needs. More often than not, though, websites have multiple audiences, and you need to communicate very similar information in different…
Of all the things that made a comeback in the last year, I did not expect QR codes to become so relevant again.
We launched a new sustainability section of the website on Thursday, 28 January 2021. This new section replaces many pages previously scattered across the University website. It brings together information about…
We have updated the Covid-19 information landing page by analysing usage data to understand user needs in terms of our key purpose: helping staff and students to protect each other keeping our community informed about…
Latest updates from the digital communications team and useful articles and resources relating to digital best practice for February 2021.
2020 was certainly a year that will go down in the history books. As the world began to operate remotely, digital services became more required than ever. I think my colleagues will agree that when the first lockdown…
We have recently revamped the University’s module catalogue to take advantage of a number of Funnelback features, delivering a more sophisticated search algorithm and returning higher quality results. In this blog…
The internet is a wonderful place. It is a modern library of all knowledge, the epicentre of human creativity, and the source of horrible user interface patterns that create an infinite amount of frustration.
Website searches have the potential to be a much richer experience than just finding content that matches the search term (string). Google has been providing ‘rich snippets’ since 2009 to describe people, provide…
We have been actively using Hotjar for the past six months to record heatmap data and discover new insights into how our web pages are being used. This article explains how we are currently using the tool, what updates…