666 articles found

Three people's hands point to a laptop computer

How do you write for different audiences?

When a website only has one audience, it is easy to understand and cater for user needs. More often than not, though, websites have multiple audiences, and you need to communicate very similar information in different…

IPad showing the new sustainability website propped up next to some plants

New sustainability website

We launched a new sustainability section of the website on Thursday, 28 January 2021. This new section replaces many pages previously scattered across the University website. It brings together information about…

Updated Covid-19 landing page

Covid-19 information landing page update

We have updated the Covid-19 information landing page by analysing usage data to understand user needs in terms of our key purpose: helping staff and students to protect each other keeping our community informed about…

What we achieved in 2020

Digital communications team successes in 2020

2020 was certainly a year that will go down in the history books. As the world began to operate remotely, digital services became more required than ever. I think my colleagues will agree that when the first lockdown…

angry emoji graphic

Bad UX design fails

The internet is a wonderful place. It is a modern library of all knowledge, the epicentre of human creativity, and the source of horrible user interface patterns that create an infinite amount of frustration.

Magnifying glass

From strings to things

Website searches have the potential to be a much richer experience than just finding content that matches the search term (string). Google has been providing ‘rich snippets’ since 2009 to describe people, provide…