When designing new webpages, it’s important to be aware of the curse of knowledge. The curse of knowledge is a phenomenon where, the more familiar you are with something, the harder it is to put yourself in the shoes…
This blog post will be referencing statements from Rob Borley‘s talk at IWMW 2012 on the requirement for mobile apps and reflecting upon them with trends from 2016. It’s a known fact that as of last year, handheld…
As I write this, last week Twitter pulled the plug on TweetDeck for Windows, forcing PC users into their browsers to use the web version instead. For at least the last six years I’ve been a vocal advocate…
Usability testing is a technique used to evaluate a product as it is developed by testing it on others. It has been used by the digital communications team in the past to gain insightful qualitative data about user…
Here at the Digital Communications team we believe in taking a user-centred approach to our work, and we’ve written a lot about this. We endeavour to put the user at the centre of our decision making process with a…
The trust engineers I enjoyed this recent episode of Radiolab, which looked how the internet has given social scientists an unprecedented ability to conduct social experiments, which then helps us improve our designs,…
Accessibility originates with UX: A BBC iPlayer case study This is an interesting case study in the challenges of creating an accessible design for the BBC iPlayer. It may not seem immediately obvious, but visual…
As we may have mentioned a few times already, the digital communications team is committed to a user centred approach to our work: whether that be research, design, content or build. We have placed users at the heart…
Average page weight increases 15% in 2014 Perhaps it should be the web industry’s new year’s resolution to lose weight in 2015, because the size of webpages has been increasing at an alarming rate in recent times.…
Collaborative user testing: less bias, better research This great article outlines some of the dangers of conducting usability testing on your own product. When we are too close to our own work, it can be difficult to…