UX myth #21: People can tell you what they want I have written and spoken before about the fact that we cannot always take users’ word for it when they tell us what they want from a website. What people say they want…
Homepage usability: can users infer the breadth of your product catalogue? This article looks at the usability of shopping websites’ homepages. But there may still be lessons for us here, with our attention turning…
Rethinking related links Gov.uk have been looking at how often people use ‘related links’ areas on their website. It seems that they are not as popular as you might think. But looking at the analytics, just 0.5% of…
User-centred design The University of Kent web development team blog outlines their perspective on user-centred design and the agile development process. This is a great overview of the concept. This article makes it…
4 things online marketers should know about user experience (UX) We found the final point about download times interesting. I know that this is a proverbial tough pill to swallow: perceived speed is more important to…
What are we doing about accessibility? An interesting audio interview and transcript about how the Government Digital Service is improving accessibility. This serves as a reminder of how important accessibility is, and…
How to adjust controls for touch This interesting video is a great explanation of some of the challenges we face when designing for touch screens. Over 75% of all mobile users use one digit to select options, and not…
The 3 most surprising insights from a 200 website eye-tracking study I was surprised by some of the findings featured in this eye-tracking study. This research serves as a reminder of how young the web is as a medium,…
When content audits are not a good idea Gerry McGovern points out that sometimes a content audit is a waste of time, when you would be better just removing all content and focussing on users’ key tasks. …the…