How much information should you give customers online? I enjoyed this article about the radical idea of designing a website around the user’s needs. The example given is of a home swimming pool company looking for a…
Designing embraceable change This article is rather old, but I only came across it this week and I quite enjoyed it. It explains why many website redesigns go down badly, even if they are an improvement over the old…
What we learned from trying Google Glass This article is not to do with the web as such, but it is about a device that could have big implications for the web: Google Glass. If you have never seen Glass before, check…
What is a mobile web user anyway? Top 5 assumptions to avoid We know mobile traffic is increasing, but it is important to understand what that really means and what we should do about it. Many mobile websites make the…
There is no overarching theme to this week’s articles. Just three articles I think are worth sharing. Encouraging content collaboration through user stories Here is another usability approach similar to personas,…
The University of St Andrews is looking for an experienced web designer and an experienced web copywriter to join a small start-up team supporting the marketing of the University. The posts will sit within Corporate…
I know there are more websites out there than Gov.uk, but I somehow feel the need to keep returning to it. It makes the news quite often for positive reasons, which is incredible for a government digital project. Fail…
This is how students actually use smartphones Gareth sent me this interesting infographic about how students use phones. A few interesting stats stood out for me: 29% of students say they use their phone for learning.…
How users read Gov.uk have published their Service Design Manual, an amazingly comprehensive resource about digital service delivery. This particular section outlines the background to the Government Digital Service’s…
There is a theme to this week’s selection – microcopy. Microcopy is the really short items of content – navigation labels, the wording of submit buttons, and so on. This can have a big effect on the success of a…