UX myth #21: People can tell you what they want I have written and spoken before about the fact that we cannot always take users’ word for it when they tell us what they want from a website. What people say they want…
4 design patterns that violate back-button expectations One of the biggest usability faux-pas we can commit is “breaking” the back button. The back button is by far the most commonly used function of a web browser, and…
i-graduate (often referred to simply as iGrad) is the global benchmark for student experience, implemented by over 1,400 of the world’s best universities, with feedback from over 1.7 million students. The i-graduate…
Back in November (21–22) 2013 I travelled to Dublin to TerminalFour‘s annual global user conference t44u at the Aviva Stadium in Dublin, Ireland. TerminalFour develop the web content management system that we use here…
Web governance ensures long term success A selection of articles from Paul Boag and Headscape about web governance, strategy and so on. Now that our first big project has launched, our immediate focus is on sorting out…
Homepage usability: can users infer the breadth of your product catalogue? This article looks at the usability of shopping websites’ homepages. But there may still be lessons for us here, with our attention turning…
Rethinking related links Gov.uk have been looking at how often people use ‘related links’ areas on their website. It seems that they are not as popular as you might think. But looking at the analytics, just 0.5% of…
When we redesigned the University website in 2008 we adopted the Blueprint CSS framework which greatly cut down our CSS development time. It offered us a solid, cross-browser compatible foundation on which to build our…
The University is looking for a web developer to join the web team. Job reference: Web Developer SB1005R1 Salary £25,013 – £29,837 per annum (grade 5) Required skills: PHP, JavaScript/jQuery, HTML, CSS, SQL, Ajax Fixed…
Evidence-based decision making at Cisco support In many models of web management, every 2-3 years the site gets a redesign. This could be called the ‘lipstick on a pig’ approach to website management. The result is…