Making videos usable
Video usability With video becoming a bigger and bigger part of our digital communications, we need to consider the usability of videos just as seriously as the usability of our webpages. The main points in this…
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Those conversations
I drew you a picture. To help *those* conversations. pic.twitter.com/2kgQWuT9JH — Andy Whitlock (@andywhitlock) October 21, 2014 This image has felt very apt as we attempt to plan all the work that needs to be done on…
Assumptions about mobile users
UX myth: Mobile users are distracted The rise of mobile has also given rise to myths about how people use it. The idea that mobile users are more distracted than users of any other devices does not hold water. For this…
Bugs and user experience
Fixing bugs — the next ‘big thing’ in e-commerce? I was surprised by some of the findings in this report from the Baymard Institute about bugs in e-commerce systems. We all know how damaging a buggy system can be. But…
Creating great microcopy
Interface writing: Code for humans Microcopy, or interface writing as Nicole Fenton calls it, is the small bits of text that make a user interface – the text used in buttons, notifications, links and so on. This is…
Accessibility for documents
Creating accessible PDFs We are trying to move towards a standardised way of presenting PDFs. While most (if not all) web content and forms would ideally be published as HTML, sometimes we have to use Microsoft Word or…
Web team update…
Updates on the web team activities can now be found on the digital communications team blog. If you would like to continue to follow our adventures then please change your RSS subscription or browser bookmark to point…
Why online is different to print
The key difference between online and print publishing Gerry McGovern highlights why creating web content requires a totally different mindset to how we are used to creating for print. …in a print world you rarely have…
Digital archiving – what’s left after 10 years
What is still on the web after 10 years of archiving? Digital preservation is not typically at the forefront of most people’s minds today. But it is likely to become a bigger issue as more people begin to realise we…
University marketing mistakes
Five toe-curling blunders from university marketing teams It can be easy to get things wrong in university marketing schemes. From dodgy acronyms to risqué hashtags, this article looks at five real-life examples of…