Digital Communications team update – May 2021
Latest updates from the digital communications team and useful articles and resources relating to digital best practice for May 2021.
What does a Careers Centre website need?
The Digital Communications team started a redesign of the Careers Centre website in January 2021. The first phase of this project aimed to find out what users needed from the Careers Centre. To this end, we carried out…
Digital communications team successes in 2020
2020 was certainly a year that will go down in the history books. As the world began to operate remotely, digital services became more required than ever. I think my colleagues will agree that when the first lockdown…
Bad UX design fails
The internet is a wonderful place. It is a modern library of all knowledge, the epicentre of human creativity, and the source of horrible user interface patterns that create an infinite amount of frustration.
How we are using Hotjar to improve our web pages
We have been actively using Hotjar for the past six months to record heatmap data and discover new insights into how our web pages are being used. This article explains how we are currently using the tool, what updates…
What makes for a good set of requirements?
It’s no secret that I love a good set of requirements. Working from a solid set of requirements makes my life so much easier. They give clarity over what is needed, formally setting the scope of the work, and provide a…
Six steps to overcome online indecision
How do we make it easier for users of the University website to find the right link, the right information they need? The current landing pages for current staff and current students provide a plethora of choices –…
Improving video accessibility
Recent updates to the digital pattern library include improved support and guidance for making embedded videos and audio more accessible.
For content-driven sites, answer questions, don’t try to grab attention
Content creators often get stuck thinking too much about what the organisation wants to say rather than what their users want to know.
How the University manages existing content
I recently read Paul Boag’s blog post on ‘Content Management: How to effectively overcome legacy content’. In this article, Paul focuses on the negative consequences of poor content management and how to find solutions…