TerminalFour version 8 – T44U 2015
This is the second instalment of our coverage of the TerminalFour for you conference (T44U 2015). The first instalment covered company updates, strategy and product updates. An exciting part of the T44U 2015…
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DSDM Agile project management cheat sheet
Just over a year ago I was sitting in a classroom learning about and sitting two exams on DSDM Atern Agile project management. Something that I wished had been available at the time was some kind of cheat sheet that…
How to interpret Facebook reactions
The new Facebook “reactions” allow users to go beyond simply liking content. There are now six different emojis with which to react: like, love, haha, wow, sad or angry. This new function is fairly simple for users to…
Audit of support calls
Earlier this month my colleague Duncan and I conducted an extensive audit of our support calls from January to July 2015. Over these six months there was exactly 600 support calls, which we split up into three main…
Introduction
The digital communications team has a new member, and we’d like to take this opportunity to introduce Maria Drummond. Maria has joined digital communications as a digital data and content editor. From Newcastle…
Sprint notes for DC1001 (sprints 13 to 15)
Something we want to get better at is improve how we communicate our progress on current projects. This will be the first of many such posts. We’re currently working on one very large project, DC1001 External…
Saying thank you on social media
Social media has fundamentally changed the way information is communicated and received. A one-to-many model, where publishers and broadcasters communicated news and opinion to the masses has been replaced with a…
Misconceptions about writing for the web
There are a lot of differences between web and print writing. Nevertheless, there are still misconceptions floating around about web content that have caused concerns about the new postgraduate taught and subject pages…
Why is Eastern Asian web design so busy?
In 2014, I spent some time in Japan. The country is remarkably efficient, from transportation services right down to their second hand books. However, from a Westerner’s perspective, one area that is lacking this level…
Digital communications team annual report
2015 was a very eventful year for the digital communications team. Here are some of our highlights. Digital transformation In February, Paul Boag visited St Andrews to give a lecture on digital change. We then worked…