2020 was certainly a year that will go down in the history books. As the world began to operate remotely, digital services became more required than ever. I think my colleagues will agree that when the first lockdown…
Twitter launched a new story feature for their mobile app in November 2020 called ‘Fleets’.
How do we make it easier for users of the University website to find the right link, the right information they need? The current landing pages for current staff and current students provide a plethora of choices –…
Content creators often get stuck thinking too much about what the organisation wants to say rather than what their users want to know.
I recently read Paul Boag’s blog post on ‘Content Management: How to effectively overcome legacy content’. In this article, Paul focuses on the negative consequences of poor content management and how to find solutions…
App onboarding is the process of getting users familiar with a new interface, by using dedicated flows and user interface elements that are not part of the regular app interface.
Video descriptions can be as valuable as a video title. A video description helps viewers, and YouTube’s algorithm, understand the content of a video.
Keyboard accessibility is one of the most important aspects of web accessibility. The latest release of the digital pattern library (DPL) includes improved support for users who rely on a keyboard to browse our web…
Since autumn 2018, the digital communications team has been looking at how to improve the University’s subject pages to better meet users’ needs. As part of this process, we created a new design for the subject pages.…
We have launched a new course as part of our digital visa training programme: Advanced writing for the web.