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Homepage survey findings

In order to inform the refreshed design of the University of St Andrews homepage, the digital communications team wanted to establish what the top tasks were for all users of the current University homepage. The survey was also an opportunity for the team to gauge contextual information about how internal audiences currently use the University…

9 November 2018External website redevelopments

Our research survey says…

In order to inform the design of the new University of St Andrews research section, the digital communications team wanted to establish what the top tasks were for users of the current research website. We did this by using a survey, the results of which can be found below.

9 August 2018External website redevelopments

Take our survey!

We’ve created a survey to find out why people use the current research webpages and what they like and dislike about that experience. Anyone who enters could win a £30 Amazon voucher for taking part! The survey will help digicomms understand what users’ top tasks are and what they like or dislike about the current site.…

2 April 2018External website redevelopments

Top task performance indicators

This is a follow-up to a previous post I wrote on “Identifying your website’s Top Tasks” following a seminar I attended hosted by User Experience expert, author, and speaker Gerry McGovern. This post will illustrate the methods to identify customer success rates through testing.

20 September 2017Digital transformation

Identifying your website’s Top Tasks

At the beginning of the month I attended a seminar hosted by User Experience expert, author, and speaker Gerry McGovern on measuring the customer experience with Top Task management for websites.

30 May 2017Digital transformation

Parents/guardians of new students survey – the results

Following on from the launch of our new taught postgraduate course pages, and as the next stage of our digital prospectus project, the digital communications team have been developing new undergraduate (UG) course pages to improve the way that UG courses are advertised on the University of St Andrews’ website. The first stage was comprehensive…

10 November 2016Digital transformation

Prospective undergraduate student survey – the results

As I wrote in a previous blog post, we’ve recently been undertaking some work with a view to redesigning the way undergraduate courses are advertised on the University of St Andrews’ website. Undergraduate course pages are currently housed in the course search portal. Our aim is to develop a more user-friendly process where courses are…

16 October 2016Digital transformation