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Peter Woodbridge
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Accordion icons

An accordion is a content block that can be expanded to reveal hidden information, usually to shorten the length of a page that contains large amounts of text. Accordion icons differ greatly across the web, either in…

IT security event

We were pleased to attend the IT Services security event on Thursday 8 November 2018, which hosted a number of interesting speakers from different IT security specialisms. The event provided a deeper awareness of IT…

Spotify and the cloud

We all love to listen to music, whether that be at work or at home. And for most people, Spotify is their go-to app for music streaming. Today, I would like to share with you a helpful tip so you can get the most out…

Audit of support calls

Earlier this month my colleague Duncan and I conducted an extensive audit of our support calls from January to July 2015. Over these six months there was exactly 600 support calls, which we split up into three main…

T4 training

This post will explain the training process that is undertaken when trying to access our most prized possession, TerminalFour (T4) Site Manager. This is the content management system that sits behind our University…

How we manage support calls

All of our help and support requests are handled through a system called UniDesk, which logs information on who spoke to who and distributes email notifications to the relevant people. UniDesk calls these requests…