Own your bad news
What do you do when something goes wrong; when something goes wrong in an obvious and public way? Should you tell your users that you’re dealing with it, even if at that point you have no idea what’s causing the…
Search by category: team
Posts about the digital communications team processes.
On your own in the office over the spring break?
The students have now gone on their spring vacation. Soon colleagues too will be slipping away for a break, leaving you alone in the office. If—like me—that’s going to leave you on your own at your web team HQ to look…
Leet service desk calls
This morning I logged into UniDesk, our IT Service Desk incident management system, and noticed that the calls assigned to me next to the calls assigned to the whole web team read: 1337. That’s so 1337! (Using…
BarCamp on Sublime Text 3
In order to try to improve our skills and share knowledge within the team we are currently trialling weekly, informal ‘BarCamps‘ within the team. Today we had our second, focusing on the code editor Sublime Text 3,…
Welcome to the digital communications team blog
The digital communications team is a small start-up team focused on improving digital communications aimed at external audiences. Our first project is a relaunch of the website for prospective students, due in February…
A change in role
This month, I have begun a secondment to Admissions. I will still be working on web projects. But my focus for the next 18 months will be on webpages for Admissions and Corporate Communications. From my point of view,…
An unfamiliar view of St Andrews
A few weeks ago I spotted this photo called, simply, “St Andrews” on the Our Scotland website; it was taken by Chris Cuthbert. What I love about it is that it’s not a familiar view of St Andrews. I had to think for a…
Changes at web team HQ
The web team has recently gained a fifth member. Rich Gordon joined last month as Website Migration Project Officer. His focus will be on moving websites into the main content management system. It will be a big task!…
Contacting the web team
To help us manage more effectively how we deal with support calls, we would like to encourage people to email support requests to [email protected] rather than directly to individual members of the web team.…
Papal Bull – Original or iPad edition?
The University’s Photo of the Week (and accompanying press release) this week shows one of the Papal Bulls issued by Pope Benedict XIII in 1413 that formally constituted the University of St Andrews. Is it just me, or…