Leet service desk calls
This morning I logged into UniDesk, our IT Service Desk incident management system, and noticed that the calls assigned to me next to the calls assigned to the whole web team read: 1337. That’s so 1337! (Using…
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Web team support calls from 2010-2011
(Click the graph to see a larger version.) This morning I’ve been gathering data for a meeting with have with the University Lean team tomorrow, including this graph of support calls (above). I thought I’d share…