Leet service desk calls
This morning I logged into UniDesk, our IT Service Desk incident management system, and noticed that the calls assigned to me next to the calls assigned to the whole web team read: 1337. That’s so 1337! (Using…
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Departmental restructure in progress
A lot of my job involves looking at websites and making suggestions on how better to structure them. There is a bigger restructure project happening at the moment, though, which has an impact on the Web team. The…
ITIL
This week (Monday – Wednesday) Steve and myself were involved in the next wave of IT Services and Business Improvements (BI) staff to undergo the minor ordeal that is the three-days ITIL® V3 Foundation training and…