Support call best practice
Following best practice when sending emails to the IT Service Desk, helps all University support teams to efficiently process your request.
Search by tag: unidesk
UniDesk house rules
UniDesk is the system we use to log and progress incidents, more commonly known here as calls. This can be used by University and non-University members alike to submit their problems and then follow their progress. As…
Leet service desk calls
This morning I logged into UniDesk, our IT Service Desk incident management system, and noticed that the calls assigned to me next to the calls assigned to the whole web team read: 1337. That’s so 1337! (Using…
This week I are been mostly…
Above: Our current list of outstanding support calls. In the style of The Fast Show: this week I are been mostly… answering support calls. Many people suspect that the Web team summers are quiet affairs, with plenty of…