Responsive design won’t fix your content problem Responsive design won’t fix all the problems with device compatibility. Karen McGrane outlines why the increasing diversity of devices requires smarter thinking in terms…
Why are colleges flunking web strategy 101? I’ve talked to organizations that have spent 3-4 painful years developing a governance model that works. But it often ends up in a tangled Web of committees and steering…
University of Strathclyde Web Transformation Project The University of Strathclyde is currently building a new website. This blog shares their experience. They are taking an interesting approach, so it will be worth…
Throw out your website’s specification Paul Boag argues that creating a website specification up-front is not the correct way of going about a web project: …they are often presented to the development team (either an…
User expertise stagnates at low levels When users learn how to use a website, they are doing just that – learning how to use it. This is why consistency is so important. Terminology, navigation menus and the general…
How users read Gov.uk have published their Service Design Manual, an amazingly comprehensive resource about digital service delivery. This particular section outlines the background to the Government Digital Service’s…
This week, a series of articles about the advantages and disadvantages of carousels. We begin with a couple of articles from usability expert Jakob Nielsen. Auto-forwarding carousels and accordions annoy users and…
I thought I would try and take the advice of Brian Kelly who has suggested that web team members write a post a month about their work. It is particularly interesting that after coming back from IWMW I was struck by…