The core design mission of the new St Andrews website is to cater for mobile devices, as these are rapidly becoming the dominant medium for web. While most organisations still commission a website to look good on their…
The trust engineers I enjoyed this recent episode of Radiolab, which looked how the internet has given social scientists an unprecedented ability to conduct social experiments, which then helps us improve our designs,…
As we may have mentioned a few times already, the digital communications team is committed to a user centred approach to our work: whether that be research, design, content or build. We have placed users at the heart…
The core model: Designing inside out for better results We have highlighted the story of the Norwegian Cancer Society before. After undergoing a big user-centred redesign, the organisation saw massive benefits for the…
User involvement for user adoption: an intranet strategy As we begin to investigate how an intranet here might work, this is a timely article from usability experts Nielsen Norman Group. Even when a new, usable design…
The correlation between time spend by your team with real users and the improvements in design. @jmspool pic.twitter.com/JWlhMdVcH9 — Steyn Viljoen (@SteynViljoen) November 13, 2014
Info pages: publishing data about user needs and metrics Gov.uk now publishes data about the usage of almost every page on their website. These pages include stats on pageviews and search terms used. But they also show…
‘Hey, you there’: the trouble with audience-based navigation Gov.uk shared something very interesting about their experience with audience-based labels in their webpages. They found that people do not always identify…
Customer-centric and easy-to-use is the new business model (The Alibaba story) In the wake of Alibaba going public, Gerry McGovern has assessed the company’s success. Putting the customer’s needs ahead of the…
Why audiences hate hard news – and love pretending otherwise Here is a lesson from the Atlantic as to why you cannot simply ask users what they want from a website. People lie about – or do not truly know – what they…