Focusing on top tasks
Evidence-based decision making at Cisco support In many models of web management, every 2-3 years the site gets a redesign. This could be called the ‘lipstick on a pig’ approach to website management. The result is…
Evidence-based decision making at Cisco support In many models of web management, every 2-3 years the site gets a redesign. This could be called the ‘lipstick on a pig’ approach to website management. The result is…
User-centred design The University of Kent web development team blog outlines their perspective on user-centred design and the agile development process. This is a great overview of the concept. This article makes it…
Why are colleges flunking web strategy 101? I’ve talked to organizations that have spent 3-4 painful years developing a governance model that works. But it often ends up in a tangled Web of committees and steering…
Explicitly state the difference between options Jakob Nielsen’s latest article is highly relevant to us, as it looks specifically at information architecture decisions made by university admissions departments. This…
How much information should you give customers online? I enjoyed this article about the radical idea of designing a website around the user’s needs. The example given is of a home swimming pool company looking for a…