Support call best practice
Following best practice when sending emails to the IT Service Desk, helps all University support teams to efficiently process your request.
Search by author: Tommy Oldfield
Biology and Medicine multisite migration
Over the past year we have been responsible for migrating the Synergy and Medicine WordPress multisites (hosted by Biology and Medicine respectively) over to our WordPress host, WPEngine.
The three hats of user experience
User experience (UX) and design patterns fall under three categories (or hats) – white hat, grey hat, and black hat – or more simply put, the good, the bad, and the ugly.
A look at GitHub Copilot
At the end of July, GitHub released a new AI tool called Copilot that helps developers write code. I investigate what Copilot is, how it works, and give developers the peace of mind that their jobs aren’t at risk.
A look at web components
Although web components have been around for several years in the web development world, it hasn’t been something that I’ve heard mentioned a lot. On the surface, web components look like an easy way to create and…
A look at AVIF
AVIF is a modern, but relatively unknown, image format and its presence is attracting a lot of attention in the web development and design world. But what is AVIF? How does it compare to other image formats, and what…
The information scent of links
When looking at links on a web page, how do you decide which one will take you closer to your goal? You’ll choose the one with the highest information scent – the link with relevant terms and context that you think…
Six accessible WordPress themes that we use on our multisite
With the UK Government accessibility requirements affecting the University from September 2020, the Digital Communications team are making sure that all areas of the University website are accessible. This includes our…
A look at T4 Dashboards
TerminalFour have recently released the dashboard module to the latest version of T4v8. But what is it and what affect will it have on its users? Images were taken from Gillian McAuliffe’s presentation at the T4…
Site performance and its impact on user experience
“Developers have a greater impact on user experience than designers do”, Paul Boag claims in his Why performance is the best way to improve the user experience article, and that “non-visual elements on a webpage can…