Reviews, lists, and responses to articles or resources we think are interesting or useful.
What is a mobile web user anyway? Top 5 assumptions to avoid We know mobile traffic is increasing, but it is important to understand what that really means and what we should do about it. Many mobile websites make the…
There is no overarching theme to this week’s articles. Just three articles I think are worth sharing. Encouraging content collaboration through user stories Here is another usability approach similar to personas,…
I know there are more websites out there than Gov.uk, but I somehow feel the need to keep returning to it. It makes the news quite often for positive reasons, which is incredible for a government digital project. Fail…
This is how students actually use smartphones Gareth sent me this interesting infographic about how students use phones. A few interesting stats stood out for me: 29% of students say they use their phone for learning.…
How users read Gov.uk have published their Service Design Manual, an amazingly comprehensive resource about digital service delivery. This particular section outlines the background to the Government Digital Service’s…
There is a theme to this week’s selection – microcopy. Microcopy is the really short items of content – navigation labels, the wording of submit buttons, and so on. This can have a big effect on the success of a…
This week, a series of articles about the advantages and disadvantages of carousels. We begin with a couple of articles from usability expert Jakob Nielsen. Auto-forwarding carousels and accordions annoy users and…
Changes in rankings of smartphone search results Building mobile-optimised websites Google have announced changes they have made to the way they rank search results for users of smartphones. Google will penalise…
Anyone can add. It takes a professional to take away It is tempting to think that adding content to a website is harmless. After all, the marginal cost of adding another webpage is almost zero. Except that the more…
There is a bit of a theme to this week’s articles – how public bodies’ websites are performing. Here we see one organisation doing a fantastic job, and one organisation doing a terrible job. Then there is a report on…