Don’t make me think
‘Don’t make me think’ is a book by Steve Krug, first published in October 2000. It is one of the most popular introductions to user interface design, with 600,000 copies published in 20 different languages. Now, after…
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How we are using Hotjar to improve our web pages
We have been actively using Hotjar for the past six months to record heatmap data and discover new insights into how our web pages are being used. This article explains how we are currently using the tool, what updates…
Clicks don’t really matter
Over the last few months I’ve received several requests to track the number of clicks it takes a user to complete a task to determine the “improved” usability of a website.
Findings from Funnelback search usability testing
Last November I wrote about the initial findings from the control usability test that was conducted on Google Search Appliance (GSA), the University’s search system at the time. The main outcomes from that test were…
Online search usability testing findings
Over the summer, usability testing was conducted on the University’s search tool. The main purpose of the test was to set a benchmark and find out how users interacted with the current search system, which will shortly…
News and media centre website
The new website for news and media was launched on 7 June 2018. The new website provides a number of enhancements over the old site. For example: news can be categorised and tagged so it’s easier to find news can be…
Study at St Andrews: usability results
As part of the external website project, we are reconfiguring the current Study at St Andrews section to improve the prospective student’s experience. Digicomms recently conducted testing specifically to determine the…
Top task performance indicators
This is a follow-up to a previous post I wrote on “Identifying your website’s Top Tasks” following a seminar I attended hosted by User Experience expert, author, and speaker Gerry McGovern. This post will illustrate…
Usability testing around the University
The digital communications team has been conducting usability testing since 2015. Usability testing allows us to evaluate the design of a webpage, or more specifically, a particular process such as signing up for a…
Prospective student information: usability testing and results
As part of the external website project we are retiring the Study at St Andrews section of the website and moving its content into either Subjects or Prospective students. Certain information will now live under…