Top task performance indicators
This is a follow-up to a previous post I wrote on “Identifying your website’s Top Tasks” following a seminar I attended hosted by User Experience expert, author, and speaker Gerry McGovern. This post will illustrate…
Tag: user experience
Usability testing around the University
The digital communications team has been conducting usability testing since 2015. Usability testing allows us to evaluate the design of a webpage, or more specifically, a particular process such as signing up for a…
Launching the new site structure
On Thursday 6 July, the digital communications team will be changing the structure of the University’s website. All academic information that currently resides under Study at St Andrews will be moved from there into…
Identifying your website’s Top Tasks
At the beginning of the month I attended a seminar hosted by User Experience expert, author, and speaker Gerry McGovern on measuring the customer experience with Top Task management for websites.
TweetDeck for Windows is dead—what it taught me about the importance of data and user experience
As I write this, last week Twitter pulled the plug on TweetDeck for Windows, forcing PC users into their browsers to use the web version instead. For at least the last six years I’ve been a vocal advocate…
The digital pattern library is platform agnostic
At the University of St Andrews we have a digital framework called the digital pattern library (DPL), which is used to make the University digital presence consistent across the website. We primarily build in…
Why is consistency important in web design?
Consistency is a golden-rule in design. To provide a quality experience to your users it is essential that you are consistent in both design and content of your websites. Consistency is the biggest factor that…
User experience feedback
Here at the Digital Communications team we believe in taking a user-centred approach to our work, and we’ve written a lot about this. We endeavour to put the user at the centre of our decision making process with a…
Mobile first and responsive design
The core design mission of the new St Andrews website is to cater for mobile devices, as these are rapidly becoming the dominant medium for web. While most organisations still commission a website to look good on their…
Ethical social research online
The trust engineers I enjoyed this recent episode of Radiolab, which looked how the internet has given social scientists an unprecedented ability to conduct social experiments, which then helps us improve our designs,…