Search by tag: user experience

Improving user experience and fostering change

This is the second of a series of reflections on this year’s Institutional Web Management Workshop. Read an introduction and the other posts. Following Ross Ferguson’s inspiring talk, further food for thought was…

Why we must augment focus groups

UX myth #21: People can tell you what they want I have written and spoken before about the fact that we cannot always take users’ word for it when they tell us what they want from a website. What people say…

Online marketers and user experience

4 things online marketers should know about user experience (UX) We found the final point about download times interesting. I know that this is a proverbial tough pill to swallow: perceived speed is more important to…