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New University library homepage

On Monday 13 January 2019, the digital communications team launched an improved University library homepage. This update was made in light of the feedback gathered by library staff in focus groups and from the design sprint we ran in October 2018. The updated homepage was made to improve the library’s digital experience. This post looks…

18 January 2019Public website

Our research survey says…

In order to inform the design of the new University of St Andrews research section, the digital communications team wanted to establish what the top tasks were for users of the current research website. We did this by using a survey, the results of which can be found below.

9 August 2018Public website

Design sprints

To help improve the development of the University website, we have begun implementing the methodologies of ‘design sprints’ into our process. Our friends over at the University of Dundee were so kind to include some members of the digital communications team in their very own design sprints. We have found them to be very beneficial…

16 July 2018Design

Take our survey!

We’ve created a survey to find out why people use the current research webpages and what they like and dislike about that experience. Anyone who enters could win a £30 Amazon voucher for taking part! The survey will help digicomms understand what users’ top tasks are and what they like or dislike about the current site.…

2 April 2018Public website

Study at St Andrews: usability results

As part of the external website project, we are reconfiguring the current Study at St Andrews section to improve the prospective student’s experience. Digicomms recently conducted testing specifically to determine the usability of the title for the ‘Study at St Andrews’ section of the University’s website. For this, the following three titles were tested: Study…

19 December 2017Usability

Top task performance indicators

This is a follow-up to a previous post I wrote on “Identifying your website’s Top Tasks” following a seminar I attended hosted by User Experience expert, author, and speaker Gerry McGovern. This post will illustrate the methods to identify customer success rates through testing.

20 September 2017Digital transformation

Usability testing around the University

The digital communications team has been conducting usability testing since 2015. Usability testing allows us to evaluate the design of a webpage, or more specifically, a particular process such as signing up for a visiting day. Digicomms is keen for other units and departments within the University to consider conducting usability testing on their webpages.…

14 September 2017Usability

Launching the new site structure

On Thursday 6 July, the digital communications team will be changing the structure of the University’s website. All academic information that currently resides under Study at St Andrews will be moved from there into the Subjects section. The digital communications team will be migrating Entry requirements, Study options, Non-degree programmes and Postgraduate taught courses. The new…

29 June 2017Public website

Identifying your website’s Top Tasks

At the beginning of the month I attended a seminar hosted by User Experience expert, author, and speaker Gerry McGovern on measuring the customer experience with Top Task management for websites.

30 May 2017Digital transformation

TweetDeck for Windows is dead—what it taught me about the importance of data and user experience

As I write this, last week Twitter pulled the plug on TweetDeck for Windows, forcing PC users into their browsers to use the web version instead. For at least the last six years I’ve been a vocal advocate of choosing web apps over native apps. But, ironically, it took until this past week, when my native desktop Twitter client…

11 May 2016Usability