Support call best practice
Following best practice when sending emails to the IT Service Desk, helps all University support teams to efficiently process your request.
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Reviews, lists, and responses to articles or resources we think are interesting or useful.
Improving low quality voice recordings with Adobe’s speech enhancement tool
Podcasting has exploded in popularity, and with that comes the need for high-quality audio recordings. However, not everyone has access to professional recording equipment or studios, and sometimes the audio quality…
How to write a friendly filename
Naming a file is the first step of saving one. It is often the same as the title of the document, a description of a photograph or image, or similar. A filename that contains capital letters, special characters or…
The three hats of user experience
User experience (UX) and design patterns fall under three categories (or hats) – white hat, grey hat, and black hat – or more simply put, the good, the bad, and the ugly.
Funnelback search rankings
One question we are often asked is why a particular URL is not listed at the top of our search results. The University uses Funnelback to provide our website search functions. The search works by scanning our documents…
Offline first
One of the biggest challenges we face is to ensure that our websites continue to work on all manner of devices. To meet this challenge, many web developers have adopted a mobile first design process. The core principle…
Adding cards with the Trello API
In this article, I will discuss the process of adding cards, labels, custom types and lists to Trello using php and the Trello API.
Headless WordPress
The term ‘headless WordPress’ has become a common topic for discussion within the WordPress community. What is it and why does it matter?
Don’t make me think
‘Don’t make me think’ is a book by Steve Krug, first published in October 2000. It is one of the most popular introductions to user interface design, with 600,000 copies published in 20 different languages. Now, after…
A look at web components
Although web components have been around for several years in the web development world, it hasn’t been something that I’ve heard mentioned a lot. On the surface, web components look like an easy way to create and…