The information scent of links
When looking at links on a web page, how do you decide which one will take you closer to your goal? You’ll choose the one with the highest information scent – the link with relevant terms and context that you think…
Search by category: resources
Reviews, lists, and responses to articles or resources we think are interesting or useful.
Using QR codes in 2021
Of all the things that made a comeback in the last year, I did not expect QR codes to become so relevant again.
Searching the module catalogue with Funnelback
We have recently revamped the University’s module catalogue to take advantage of a number of Funnelback features, delivering a more sophisticated search algorithm and returning higher quality results. In this blog…
How to set up an intranet project in 11 steps
Setting up a project correctly is an important but often overlooked phase of any project. Successful intranet-redesign projects start before sketching, feature selection, or coding.
Using cues.ai to inform decision making
We have been using software called cues.ai from a company called Twenty Thousand Leagues, since April this year. When students view a course page, the software prompts students with a question ‘are you interested in…
Site performance and its impact on user experience
“Developers have a greater impact on user experience than designers do”, Paul Boag claims in his Why performance is the best way to improve the user experience article, and that “non-visual elements on a webpage can…
For content-driven sites, answer questions, don’t try to grab attention
Content creators often get stuck thinking too much about what the organisation wants to say rather than what their users want to know.
How the University manages existing content
I recently read Paul Boag’s blog post on ‘Content Management: How to effectively overcome legacy content’. In this article, Paul focuses on the negative consequences of poor content management and how to find solutions…
How to indicate required and optional fields in forms
Online forms can be complicated to complete. How can we make it easy for users to know which fields have to be filled in and which ones are optional? An article by the Nielsen Norman Group recommends that all fields…
Digital Communications team update – October 2020
Latest updates from the digital communications team and useful articles and resources relating to digital best practice for October 2020.