Collaborative working
Working collaboratively often yields far better results, and digicomms is now pushing to be able to work on more tasks together.
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Posts about the digital communications team processes.
UniDesk house rules
UniDesk is the system we use to log and progress incidents, more commonly known here as calls. This can be used by University and non-University members alike to submit their problems and then follow their progress. As…
Support call audit 2016
Earlier this year my colleague Peter and I audited the support calls our team received in the first six months of 2015. We wanted to see if there were any particular areas where issues were reoccurring, using the…
Our team culture: Agile and fun
If you’ve read any of the posts on this blog, you might have guessed that the digital communications team is an Agile team. You’d be right. And being Agile means that we’re focused on collaborative, iterative…
The digicomms blog: our most compelling content
The digicomms blog – what you’re reading right now – has been active since 2013. Since then, the team has published over 250 articles which have amassed around 14,000 views. Recently I compiled a short report detailing…
Audit of support calls
Earlier this month my colleague Duncan and I conducted an extensive audit of our support calls from January to July 2015. Over these six months there was exactly 600 support calls, which we split up into three main…
Introduction
The digital communications team has a new member, and we’d like to take this opportunity to introduce Maria Drummond. Maria has joined digital communications as a digital data and content editor. From Newcastle…
Digital communications team annual report
2015 was a very eventful year for the digital communications team. Here are some of our highlights. Digital transformation In February, Paul Boag visited St Andrews to give a lecture on digital change. We then worked…
Fixing broken links using Siteimprove
We’ve all encountered the frustration of clicking on a link and instead of the expected content, ‘404 not found’ appears. Broken links are an unavoidable part of today’s internet as websites change their infrastructure…
T4 training
This post will explain the training process that is undertaken when trying to access our most prized possession, TerminalFour (T4) Site Manager. This is the content management system that sits behind our University…