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Posts about the digital communications team processes.

Introduction

The digital communications team has a new member, and we’d like to take this opportunity to introduce Maria Drummond. Maria has joined digital communications as a digital data and content editor. From Newcastle…

Digital communications team annual report

2015 was a very eventful year for the digital communications team. Here are some of our highlights. Digital transformation In February, Paul Boag visited St Andrews to give a lecture on digital change. We then worked…

Introductions

The Digital Communications team is growing and we would like to take this opportunity to introduce our four newest recruits. We’re pleased to have Duncan Sanderson joining our team as a web developer, mainly working on…

Those conversations

I drew you a picture. To help *those* conversations. pic.twitter.com/2kgQWuT9JH — Andy Whitlock (@andywhitlock) October 21, 2014 This image has felt very apt as we attempt to plan all the work that needs to be done on…

Why we are now bridge builders

From intranet to net-work: the rise of the digital bridge builder Partly following on from developments at the University, and partly on discussions at IWMW, I have been thinking a lot recently about the siloed nature…

Own your bad news

What do you do when something goes wrong; when something goes wrong in an obvious and public way? Should you tell your users that you’re dealing with it, even if at that point you have no idea what’s causing the…

On your own in the office over the spring break?

The students have now gone on their spring vacation. Soon colleagues too will be slipping away for a break, leaving you alone in the office. If—like me—that’s going to leave you on your own at your web team HQ to look…

Leet service desk calls

This morning I logged into UniDesk, our IT Service Desk incident management system, and noticed that the calls assigned to me next to the calls assigned to the whole web team read: 1337. That’s so 1337! (Using…

BarCamp on Sublime Text 3

In order to try to improve our skills and share knowledge within the team we are currently trialling weekly, informal ‘BarCamps‘ within the team. Today we had our second, focusing on the code editor Sublime Text 3,…

Welcome to the digital communications team blog

The digital communications team is a small start-up team focused on improving digital communications aimed at external audiences. Our first project is a relaunch of the website for prospective students, due in February…