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Posts about the digital communications team processes.

How to submit an idea

One of the updates that the digital communications team has been working on for the last year has been our processes for taking on new projects. Having spent a lot of time developing and documenting our engagement…

How we manage support calls

All of our help and support requests are handled through a system called UniDesk, which logs information on who spoke to who and distributes email notifications to the relevant people. UniDesk calls these requests…

Those conversations

I drew you a picture. To help *those* conversations. pic.twitter.com/2kgQWuT9JH — Andy Whitlock (@andywhitlock) October 21, 2014 This image has felt very apt as we attempt to plan all the work that needs to be done on…

Why we are now bridge builders

From intranet to net-work: the rise of the digital bridge builder Partly following on from developments at the University, and partly on discussions at IWMW, I have been thinking a lot recently about the siloed nature…

Welcome to the digital communications team blog

The digital communications team is a small start-up team focused on improving digital communications aimed at external audiences. Our first project is a relaunch of the website for prospective students, due in February…