Throw out your website’s specification Paul Boag argues that creating a website specification up-front is not the correct way of going about a web project: …they are often presented to the development team (either an…
User expertise stagnates at low levels When users learn how to use a website, they are doing just that – learning how to use it. This is why consistency is so important. Terminology, navigation menus and the general…
Lost for words: Google stops providing keywords A couple of weeks ago, I covered the news that Google Search was no longer passing on keyword data to analytics tools. This blog post from the Government Digital Service…
Three interesting articles about content that I have come across recently. The importance of copywriting for UX Interesting examples of poor copywriting, and why it is important to write in plain language. Respect your…
Goodbye, keyword data: Google moves entirely to secure search Google will no longer be sharing details of what users are searching for to visit a website. This is a blow from the point of view of analytics. Google has…
How much information should you give customers online? I enjoyed this article about the radical idea of designing a website around the user’s needs. The example given is of a home swimming pool company looking for a…
Designing embraceable change This article is rather old, but I only came across it this week and I quite enjoyed it. It explains why many website redesigns go down badly, even if they are an improvement over the old…
What we learned from trying Google Glass This article is not to do with the web as such, but it is about a device that could have big implications for the web: Google Glass. If you have never seen Glass before, check…
What is a mobile web user anyway? Top 5 assumptions to avoid We know mobile traffic is increasing, but it is important to understand what that really means and what we should do about it. Many mobile websites make the…
There is no overarching theme to this week’s articles. Just three articles I think are worth sharing. Encouraging content collaboration through user stories Here is another usability approach similar to personas,…